Can I speak through phone/video to the assigned therapist?
No, we do not provide phone calls but our platform provides counseling services through our secure video and chat options. You can do video calls with your therapist using the built-in video chat feature.
I am a licensed therapist, how can I sign up and provide services using TalkThru?
We’re always on the lookout for talented and licensed therapists to join our platform iOS or android . Have questions or want to learn more? Get in touch with our team today!
Can I get a prescription after receiving therapy?
No, our therapists provide mental health counseling only.
Can minors use TalkThru?
No, TalkThru is for 18 years and older.
Can I use my insurance for TalkThru?
Unfortunately, we do not accept health insurance at the moment.
In the middle of the week I want to cancel my subscription, can I get a partial or full refund?
We do not provide partial or full refunds, but we will cancel your subscription and not bill you for the next billing cycle.
How soon will the therapist respond to a chat?
It depends on the availability of your selected therapist. However, the therapist will respond to you through our secure platform in a reasonable time.
Throughout my consultation, will messages be responded to by the same therapist?
Yes, you will have 1 therapist for all of your text and video chat sessions.
How does the messaging (chat) feature work?
Once you are assigned a licensed therapist, you will be able to text through the APP. TalkThru therapists are required to respond within 2 hours.
Can I use TalkThru in emergency situations?
NO. DO NOT USE THIS APP OR SERVICE FOR MENTAL HEALTH EMERGENCIES OR OTHER EMERGENCY MEDICAL CONDITIONS OR NEEDS. IF YOU EXPERIENCE A MENTAL HEALTH OR OTHER MEDICAL EMERGENCY, IMMEDIATELY CALL 911. If you are considering suicide or thinking about taking an action that may cause harm or danger to you or others, you must […]
